New Zealand 5-day tour 2026

Social Walks – Queenstown 5 Day Tour Terms & Conditions

These Booking Conditions, together with our privacy policy and any other written information provided before your booking was confirmed, form the basis of your contract with Social Walks (“we”, “us”, “our”).

Please read these carefully, as they set out your rights and obligations. References to “you” and “your” include the first-named person on the booking and all persons on whose behalf a booking is made. By making a booking, the first-named person confirms that they have the authority to agree to these Terms on behalf of all travellers.

1. Booking & Payment

A booking is confirmed when we receive a 30% deposit (due immediately to secure your place) and issue you with a booking confirmation. The deposit is non-refundable.
The balance of your booking is due 16 January 2026. If payment is not received, we may treat your booking as cancelled and retain your deposit.

2. What’s Included & Additional Activities

Your booking confirmation will set out exactly what is included. Flights to and from Queenstown are not included and are your responsibility.
You may choose to join additional activities operated by third-party providers during the tour. Any such bookings are your contract directly with the provider. You accept all associated risks, and Social Walks is not liable for the provision of third-party services.

3. Insurance

Comprehensive travel insurance is mandatory. It must cover medical treatment, cancellation, repatriation, baggage, and personal liability for the duration of your trip. You confirm you have arranged adequate insurance before departure.

4. Pricing

Prices are correct at the time of publication but may be adjusted for currency fluctuations, government taxes, or supplier changes. We reserve the right to correct errors or update pricing before confirmation.

5. Jurisdiction & Law

Your contract is governed by Australian Consumer Law, and any disputes are subject to the jurisdiction of the courts of Victoria, Australia. While in New Zealand, you must comply with all applicable NZ laws and safety regulations.

6. Curtailment

If you leave the tour early, no refunds will be given for unused services. Claims should be directed to your travel insurer.

7. Changes by You

If you wish to change your booking, you must notify us in writing. Changes may incur an administration fee (AUD $50 per person per change) plus any costs imposed by suppliers. Some arrangements cannot be changed once confirmed.

8. Cancellations by You

Cancellations must be notified in writing and will be effective from the date received. The following charges apply:

• More than 12 weeks before departure: Deposit only (30%)
• Less than 12 weeks before departure: 100% of booking cost

We recommend you check your insurance policy for cancellation cover.

9. Changes or Cancellation by Us

We may alter itineraries, accommodation, or transport if necessary due to circumstances beyond our control. We will always aim to provide an alternative of equal or higher quality where possible.

If we are forced to cancel the tour entirely, you will receive a full refund of monies paid, but we are not responsible for incidental costs such as flights or visas.

10. Force Majeure

We are not liable for events outside our control, including but not limited to extreme weather, natural disasters, pandemics, strikes, or government restrictions. No refunds or compensation will be provided in such cases.

11. Special Requests & Health Requirements

Any special requests (dietary, medical, accessibility) must be made in writing at the time of booking. We will do our best to accommodate but cannot guarantee. Failure to disclose relevant medical conditions may result in refusal of service.

12. Behaviour & Conduct

Participants are expected to behave respectfully towards guides, fellow travellers, and local communities. We reserve the right to remove anyone whose behaviour is disruptive, unsafe, illegal, or offensive. No refunds will be given.

Alcohol consumption must be responsible and at your own risk.

13. Our Responsibilities

We will deliver the services stated in your booking confirmation with due care and skill. However, we are not responsible for the acts or omissions of independent third-party suppliers.
Our liability is limited to the cost of your booking, except where Australian Consumer Law provides non-excludable rights. You travel at your own risk and must rely on your insurance for losses or injuries not directly caused by our negligence.

14. Passports, Visas & Health

It is your responsibility to ensure you have a valid passport, visa (if required), and meet all entry and health requirements for New Zealand. We accept no liability if you are unable to travel due to non-compliance.

15. Complaints

If you encounter an issue during your tour, please raise it immediately with your guide. If not resolved, submit a formal complaint in writing within 28 days of the tour ending.

16. Marketing Consent

By joining a Social Walks tour, you consent to photographs or videos taken during the trip being used for promotional purposes unless you inform us in writing before or during the tour.

17. Fitness Requirements

A reasonable level of fitness is required to participate in most Social Walks tours and activities. Our Queenstown tour may include walks, hikes, and outdoor activities on uneven terrain. It is your responsibility to ensure that you are physically capable of participating. If you are unsure of your suitability, please consult a medical professional before booking.

18. Definitions

• Deposit – 30% of the booking cost, due immediately to secure your place. Non-refundable.
• Force Majeure – events outside our reasonable control.
• Working Days – Monday to Friday, excluding public holidays in Victoria, Australia.

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